Support

Sign in

We send a sign-in code to your email. There is no password. The code works for one hour. If it does not arrive, check your spam folder, then ask for a new code in the app.

Delete your account

In the app: You → Delete account. Tick “I understand that this cannot be undone”, then confirm. Sessions you host that have not started are cancelled, your places are released, and your name is removed. Reports and blocks are kept to protect other members.

If you cannot open the app, email us from the address you signed up with and we delete the account for you.

Report a safety issue

In the app, open the person, the session or the message and choose Report. Choose what happened, add details if you want, and send. A person at Northloop reads it. Nobody is told who sent a report.

If you are in danger now, call 999. Northloop does not watch sessions live.

Block someone

Open their profile and choose Block. You stop seeing each other’s sessions and profiles. They are not told. You can unblock from You → Blocked people.

Host a session

Hosting is by approval during the pilot. In the app, tap the plus button and choose Ask to host. Northloop contacts you by email before your first session.